The results of NJ Transit’s latest customer survey showed an overall satisfaction rating of 6.4 for the first quarter of Fiscal Year 2014 (FY14), matching the agency’s highest customer satisfaction rating that was achieved during the third quarter of the previous fiscal year.
In addition to a strong overall satisfaction score, NJ Transit also posted record highs on its bus, commuter rail and light rail service during the same time period.
The most recent survey, which was conducted online between August 12 and Sept. 3, was the first to be offered in both English and Spanish. It asked bus, commuter rail, light rail and Access Link customers to rate the transit system on a scale of 0 to 10, and as with previous surveys, customers considered 42 attributes of the system related to facilities, scheduling, vehicles, communications and the overall experience using NJ Transit. Customers were also asked to identify the most important aspects of NJ Transit service among the items they rated.
“This survey data continues to drive our strategic decisions with the goal of improving the overall experience for the people who use the NJ Transit system each day,” said NJ Transit Executive Director James Weinstein. “We remain committed to actively monitoring our customers’ feedback so that we can respond to meet their needs.”
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